The First Call

When you first speak with Eastaugh & Carroll you will be asked a number of questions. These questions are asked to help us to help you.

  • You will be asked the name of the person who has died.
  • The date and place of death and their age.
  • Depending on the place of death you may be asked if a doctor has been in attendance.
  • Has the type and location of the funeral service been considered and
  • Whether a burial or cremation is required.

Quite often these issues have not been considered, but some families have a clear idea of what they require. It is most important that you ask for our advice and help if you are not sure what to do at this time. We will then advise you of what is needed to be done and arrange for a follow up call or a time made to discuss funeral arrangements. Arranging the funeral can take place wherever your family needs our help. That may be at your home, our funeral home, a regional town or other suitable location.

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Information Required

When we see you to arrange a funeral, besides details for the actual service, we need to gather information to register the persons death.

This includes;

  • Full name
  • Date of birth and death
  • Place of death
  • Usual residence
  • Occupation
  • Pension type
  • Place of birth
  • Parents names, including mother’s maiden name
  • Marriage details, including place, age and to whom
  • Name and dates of birth of all children

This information is then used to register the death electronically on the day of the funeral and a certified copy of the death certificate is furnished to the family or executor. The certificate the doctor or coroner writes is not the official death certificate. A copy of this document is normally given to the family at the time of the funeral. The certified copy of the death certificate is sent when it becomes available from the Registrar of Births, Deaths and Marriages.

20140214_102021The Arrangement Conference

After the initial call to us, a time will be made for a meeting to discuss the funeral arrangements. This can be done at the Eastaugh & Carroll Funeral Home or at another location of your choosing. During that meeting all aspects of the funeral service will be discussed.

 

Firstly information will be gathered to register the death

  • The type and place of service will be confirmed
  • Burial or Cremation arrangements made
  • Press announcements for media drafted
  • Decisions on flowers, cars, music, pallbearers and eulogies
  • Clothing and viewing of the deceased
  • Seating arrangements for the service
  • Choice of coffin or casket
  • Costing of the funeral arrangements and a written estimate given

Sometimes it will be necessary to consult with us again about some of these decisions.

It is not our position to make these decisions for a family but to listen to your requests and gently guide you through the process.

Coffins and Caskets20140214_101953 (3)

Eastaugh & Carroll provide a large range of coffins and caskets from the simplest coffins to the most elegant hand crafted solid timber coffins and caskets. The difference between a coffin and casket is that a casket is rectangular in shape whereas a coffin tapers from the shoulder to the foot.

A range of environmentally friendly coffins are also available including wicker, woollen and untreated timber coffins and caskets.

It is recommended that an appointment be made to view our comprehensive selection room and discuss with John, Peter or one of their helpful staff, your requirements.

Funeral Pricing

Every funeral is individually costed to reflect the services required. Because each funeral is different we will work with you and supply a written estimate based on each families individual need.

A funeral account is normally made up of 3 parts;

1 – Funeral Directors Charges

  • The funeral directors professional service fee
  • Coffin or casket
  • Transfer fee
  • Mortuary preparations
  • Travel expenses

2 –  Disbursements paid on the family’s behalf.

These include

  • Cemetery or cremation expenses
  • Doctor’s fees
  • Clergy / church / celebrant fees
  • Advertising
  • Flowers
  • Printing
  • Sundry expenses

lawson room It is standard practice for cemetery or cremation expenses to be paid prior to the funeral taking place.

3 – Goods & Services Tax (GST)

While most components of a funeral account attract GST, not all components are taxable.

It is best to speak with Eastaugh & Carroll and allow us to tailor an estimate to suit your requirements and personal circumstances.

Eastaugh & Carroll have our own registered mortuary on site at our premises in Mudgee. When a death occurs we will organise transfer of the deceased from the place of death to our mortuary ( approx. $350 in the MWRC area). Transfers from further afield will be quoted on an at need basis. Transfers are generally carried out by our own staff in refrigerated mortuary vehicles in the central west or at times by a third party long distance mortuary transfer company.

Because there is no local crematorium in Mudgee we use a variety of cremation facilities depending on the families requirements. For example Canobolas Gardens Orange, Western Districts Dubbo, Leura Memorial Gardens and Australian Cremation Services.

Eastaugh & Carroll’s professional service fee covers all staff to arrange and conduct the funeral service, necessary vehicles required, memorial book, viewing of deceased during business hours, all cemetery equipment required for burial, use of Lawson Room if required and associated administration costs.

Please contact our office to discuss the appropriate professional service fee to meet your requirements.

Other Goods & Services offered 

Coffins & Caskets- A large selection available of both MDF boards and solid timber priced from $500 for a cremation shell coffin to $5000 for a solid timber casket.

Mortuary Care & Preparation – Care and preparation of the deceased including dressing and any sanitary treatment needed from $280.

Additional luxury Cars for use by family members on the day of the funeral $350

Cemetery  Expenses MWRC cemeteries – Lawn Graves including interment $2047.27(ex GST) at Mudgee and Gulgong , monumental graves all other MWRC cemeteries $1996.36 (ex GST).

Cremation Expenses are from $700 for a collect cremation. Additional charges apply for services at crematorium chapels depending on location .

Doctors fees for cremation certificates are charged by medical practitioners at $100 each. Two certificates are required, one by the usual medical practitioner attending the deceased and one by a government appointed medical referee.

A certified copy of the death certificate from  NSW Births Deaths & Marriages is $60

Grave Markers – white timber cross sign written to mark the grave $190

Flowers are at cost and can range from a single flower at a couple of dollars to a complete casket cover of flowers at many hundreds of dollars. A standard arrangement for a coffin is around $350

Church, clergy, organist and celebrant fees are charged at cost depending on their fee structure.

Newspaper and radio advertising is also charged on an at cost basis and again can vary greatly depending on the publication or broadcaster chosen.

All prices displayed are GST exclusive. The account or estimate will show the complete amount of GST payable. All prices correct as of 1 February 2020.

 

Essential Care Services

In accordance with new Dept. of Fair Trading Legislation, we are required to offer funeral services for a minimum price.  Eastaugh and Carroll now offer our Essential Care services.  Our Essential Care Services are just that – the essential care for your loved one without all the extras. 

 Essential Care – NSNA

Ideal when no service is required and a cremation only requested. 

Service includes: Transfer from place of death within the Mid-Western Council area to our onsite mortuary during business hours, preparation of the deceased for cremation, cremation shell coffin, cremation fee including transport to the crematorium, registration with Birth Death Marriages NSW and the original Death Certificate. Death notice on our website and notice board.

From $3,470.00

Extras: after hours transfers, out of MWRC area transfers, fees for Dr cremation certificates if required, viewing, newspaper or radios announcements.

 

Essential Care – Family                                                                     

Ideal when the family would like to have a private service themselves not necessarily with a celebrant or priest. 

Service includes: Transfer from place of death within the Mid-Western Council area to our onsite mortuary during business hours,   preparation of the deceased for cremation or burial, essential standard size coffin with handles,  use of Lawson room for 1hr, delivery of coffin to the cemetery or crematorium, registration with Birth Death Marriages NSW and the original Death Certificate. Death notice on our website and notice board.

Cremation from: $5,050 (incl cremation fee)

Burial from: $5,137 (incl interment fee from MWRC)

Note: This is for a pre-purchased grave and delivery to MWRC cemetery with no family attendance.

MWRC council fees (effective 1/7/2019)

Lawn or General cemetery new grave $1339, interment $857 & first interment temp marker $56.

Councils outside the MWRC area, fees and charges as per their schedules.

Prices above inclusive of GST.

* Terms and conditions apply to all Essential Care services

Other services:

We can of course personalise and tailor any service to your family requirements and budget.  Please discuss this with our staff.

 

The Day of the Funeralphoto

When the day of the funeral service arrives we will have previously discussed arrival times, transport and parking arrangements.

We normally suggest to arrive at the service only a few minutes before the service so that you can be seated and the service will commence. It is very important that the service starts on time.

If we are providing a mourning coach the timing will be controlled by us, so you don’t need to worry. Eastaugh & Carroll will have the coffin in place and pallbearers will be briefed about their duties, if required.

Pallbearers are advised not to act until instructed.

All flowers and cards will be collected and a condolence register will be available to be signed by those attending.

Donations to a particular charity, if required, will also be collected on the family’s behalf.

There is no need to worry about anything, but sit back and take in the service and reflect on the life of the person you have lost.

If the funeral is moving on to another location such as a cemetery, we will advise you about timing.

The grave-site will be dressed, chairs, shade canopies, sound systems and cool drinking water will be available, if required.

Eastaugh & Carroll will take care of all logistics and detail. We endeavour to do this in an efficient yet unobtrusive manner.hearse1

Pre-arrange or Pre-pay?

If you wish to remove the burden of arranging your funeral for someone, family or otherwise, pre-arranged or pre-paid funerals can be organised. Pre arranging is simply sitting down with us and putting all your requests and wishes on file. Pre paying is arranging and paying for the funeral in advance. The money paid is NOT held by Eastaugh & Carroll but invested with a registered funeral plan company. A Funeral Bond (a set amount of money invested without funeral arrangements) is also available.

It is most important that your family and executor are aware if you choose to pre arrange or pre pay your funeral.

Arranging your funeral in advance does give you peace of mind to know that your wishes will be carried out.

Funeral Finance

Funerals can be arranged to personal requirements and all financial circumstances.

Payments accepted by Bank transfer, VISA or Mastercard, and cash.